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Send us a message, request a quote, or schedule a video call. Our multilingual team responds within 24 hours, anywhere on Earth.

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FAQ

Frequently Asked Questions

Quick answers to the questions we hear most often from new international buyers.

What is the minimum order quantity (MOQ)?

For most equipment, MOQ is one 20-foot container (CBM-optimized). For consumables like 3D printing filament or small tools, we accept mixed container orders starting from 5 CBM. Contact us for specific product MOQ.

What payment terms do you accept?

T/T (30% deposit, 70% before shipment) is standard. For qualified buyers with credit history, we also accept L/C at sight and OA 30/60 days. All settlements can be made in USD, EUR, AED, BRL, ZAR, RUB, or CNY.

Do you handle shipping and customs clearance?

Yes. We provide FOB, CIF, and DDP pricing to most major ports. Our logistics team coordinates container loading, export documentation (commercial invoice, packing list, certificate of origin, CE/ISO certificates), and works with your nominated freight forwarder or ours.

How do you ensure product quality?

Every order passes through three quality gates: (1) factory audit & pre-production sample approval, (2) in-line production inspection, (3) pre-shipment random inspection (AQL 2.5 standard). Inspection reports with photos and videos are shared with the buyer before container loading.

Can you provide samples before bulk order?

For consumables and small parts, sample orders are welcome (sample cost + shipping). For large equipment like excavators or solar arrays, we typically arrange factory visits or detailed video walkthroughs. Contact us to discuss your specific case.

What warranty and after-sales support do you offer?

All equipment ships with a 12–24 month manufacturer warranty. We maintain a spare parts depot in Shanghai and Rotterdam for fast replacement. For engineering and agricultural equipment, we also offer on-site commissioning and operator training packages on request.

Our Location

Visit Us in Shanghai

Schedule a face-to-face meeting at our headquarters. We're happy to host factory tours, sample inspections, and contract signings.

HEADQUARTERS

Shanghai Office

Our Shanghai headquarters handles international sales, sourcing, supplier management, QC inspections, finance, logistics coordination, and customer support.

Building D1, Hongqiao World Center,
Qingpu District, Shanghai
+86 15021362298